FAQs

1. What materials are our products made from?

At Rummage Studio, we specialize in turning second-hand pants and jackets into exquisite, one-of-a-kind products. We start with pre-loved denim jeans, corduroy trousers, and classic jackets, selecting each item for its durability and unique style. Our process involves carefully disassembling these garments to repurpose their high-quality fabrics—whether it's the sturdy denim from a pair of jeans or the warm, resilient materials of a vintage jacket. By reimagining these textiles, we not only give them a new lease on life but also create distinctive, eco-friendly items that celebrate both their past and future.

2. Do we offer custom designs or personalized bags?

We create bespoke bags tailored to your exact needs. Whether you're an individual seeking a unique personal accessory or a company looking for custom-branded designs, our skilled artisans craft each bag with meticulous attention to detail. Choose your materials, colors, and styles, and let us bring your vision to life with quality and creativity.

3. How long does it take to receive my order?

We typically make our deliveries a day after the order has been placed unless the customer denotes a same day urgency.

4. What is our return or exchange policy?

We want you to be completely satisfied with your handcrafted products. If you need to return or exchange an item, please review our policy below:

1. Returns: You may return your bag within 30 days of receipt for a full refund, provided it is in its original, unused condition. Please include all original packaging and tags.
2. Exchanges: If you would like to exchange your bag for a different style or size, please contact us within 30 days of receipt. The returned item must be in its original, unused condition. The cost of shipping will be covered only if purchased in Kenya.
3. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 7 days of receipt. We will arrange for a return or exchange at no additional cost. Please provide photos of the damage or incorrect item to facilitate the process.
4. Non-Returnable Items: Custom or personalized bags are not eligible for return or exchange unless they are damaged or incorrect.
   

For any return or exchange requests, please contact our customer service team with your order number and details. We’re here to help ensure you’re delighted with your purchase!

5. How do I care for and clean my handcrafted bag?

To keep your looking its best, follow these care tips:

1. Cleaning Cotton Fabric: Gently spot clean the cotton areas with a mild soap and a damp cloth. Avoid soaking the fabric. For stubborn stains, use a fabric cleaner suitable for cotton.
2. Caring for Leather Trimmings: Wipe leather trims with a soft, dry cloth to remove dust. For deeper cleaning, use a leather cleaner and conditioner to maintain its suppleness and sheen. Avoid excessive moisture and direct heat.
3. Storage: Store your bag in a cool, dry place away from direct sunlight to prevent fading and warping. Use a dust bag or a breathable cloth cover to keep it protected.

With proper care, your handmade bag will remain a cherished accessory for years to come.

6. Where are our products made?

Our handcrafting studio is nestled in the heart of downtown Nairobi, Kenya. Conveniently located near the vibrant shopping district, we’re easy to find at 33 Kirinyaga road. Visit us by appointment, to explore our unique creations and experience the artistry firsthand.

7. Do we ship internationally?

We’re excited to offer international shipping for our bags! We use DHL to ensure fast, reliable delivery to destinations around the globe. No matter where you are, your handcrafted bag will arrive safely and swiftly. Enjoy shopping with us from anywhere in the world!

8. Can I track my order?

Once you've placed an order on our website, you can easily track your shipment through DHL. You’ll receive a tracking number via email as soon as your order is dispatched. Simply enter this number on the DHL website to monitor your bag’s journey and stay updated on its delivery status.

9. What payment methods do we accept?

We accept a variety of payment methods for your convenience. You can securely pay for your products using Visa, Mastercard, or M-Pesa. Enjoy a seamless shopping experience with the payment option that best suits you!